Who We Are
Bath IT is a small, independent business run by one person based in Radstock, Bath. We build websites for businesses across the UK and provide IT support locally in the Bath area. These terms apply when you use our services.
Quotes
Quotes are free and come with no obligation. We will always agree a price with you before any chargeable work starts. We will not surprise you with a bill for something you did not approve.
If you drop equipment off and we cannot fix it, there is no charge. On-site visits have a minimum charge of £20 to cover travel, whatever the outcome.
Repair Work
Before you hand anything in, please back up your data. We take care of every device we work on, but we cannot be responsible for data loss that happens during a repair. Hard drives can fail at any point, especially during diagnostics, so a backup beforehand is important.
Completion times are estimates. We will let you know if something is going to take longer than expected, usually because a part needs ordering.
We offer a 30-day warranty on labour. This covers faults related to the original repair, not new problems, accidental damage, or software issues that appear later. Any parts we fit may also carry a manufacturer warranty.
Website Projects
Larger website builds may require a deposit before we start. Final payment is due before the site goes live. We will agree the full scope and price with you upfront.
We need you to provide accurate content and to review work at each stage. If feedback or content is delayed from your side, the delivery timeline will shift accordingly.
Liability
If something goes wrong on our end, our liability is limited to the amount you paid for that specific job. We are not liable for indirect losses such as lost data, lost income, or lost business.
Governing Law
These terms are governed by the laws of England and Wales.
Changes
We may update these terms occasionally. The date at the top of the page shows the last revision.
Get in Touch
Any questions about these terms? Contact us at support@bathit.co.uk or call 07376 947 411.